İNG202U
TURİZM İÇİN İNGİLİZCE II
8. Ünite
Soru 1
What type of letter is written to state a problem you had during your stay at a hotel?
Soru 2
What type of letter is written as a response to a complaint?
Soru 3
Which of the following expressions is used in the closing part of a business letter?
Soru 4
Which one is more formal?
Soru 5
Which one is more informal?
Soru 6
Cleanliness is a _________________. I can compromise anything but cleanliness.
Soru 7
We will proceed with the booking process as soon as we receive your______________.
Soru 8
As a part of reservation _______________ I will have to learn your residency details. I cannot proceed without this information.
Soru 9
I am writing to inform you that we received your _________________ request. We will commence processing it at earliest convenience.
Soru 10
As a demonstration of ____________ we would like to offer you 20% discount from the advertised price of any holiday booked before 31st January.
Soru 11
What type of letter is written to tell the guest that you are sorry for his/her complaint?
Soru 12
Thank you for your letter of 10th June. I was sorry to hear that you were disappointed by the service you received on your holiday.
In what type of a business letter is the above statement found?
Soru 13
Which of the following expression is used in the opening part of a business letter?
Soru 14
Which of the following is NOT formal?
Soru 15
Which of the following expressions is used in the ‘closing’ part of a business letter?
Soru 16
Which of the following is not one of the board preferences?
Soru 17
Which of the following completes the sentence below.
Please __________ the reservation before 25th June. Thank you.
Soru 18
Which of the following is used to express sympathy?
Soru 19
Which of the following completes the sentence?
Your satisfaction is our ___________.
Soru 20
Which of the following completes the sentence?
Thank you very much for your enquiry dated August 16th. However, we very much ______ that the hotel is fully booked for the week of August 15th - 21st.