TURİZM İÇİN İNGİLİZCE II

‘We are happy to….’ İs likely to be found in a confirmation letter. The sentence could be completed as follows : ‘We are happy to confirm a single room…’.

‘Sorry,we’ll look into it as soon as possible’ is an informal expression because it contains a contraction (we’ll). Besides,  a full sentence like we are sorry…. is needed to be considered formal language.

In formal writing we should avoid contractions (we’ll), imprecise words (lots of), hesitation fillers (well) and abbreviated words (etc.). Such as is an expression which could be used in a formal letter.

The words reasons, problems, issues and excellent are precise words  while the word thing is imprecise and should not be used in formal writing.

There are some characteristics of formal written English. Some of them are complete sentences, formal vocabulary, complex sentences and so on. In the sentence given here more formal vocabulary without personal pronouns is used.

The correct order in a business letter is as follows: greeting, reason for writing, asking questions, referring to their letter/points, closing expressions, signing off and name.

When you know the name of the person you are writing to, you should sign off with yours sincerely. If you do not know the name, you should close with yours faithfully. The other closing remarks given  are informal and not appropriate in a business letter.

When making a reservation it is necessary to  include all relevant details in the letter, such as your complete contact information, date and time of arrival and departure, number of days of your stay, the date and the type of room. If there are any special needs or requests such as a smoking or nonsmoking room, they may be included but they are not as important as the other pieces of information.

In a letter of apology the customer services manager apologizes for any inconvenience and offers a compensation by e.g. enclosing a voucher as in the sample sentence.

If you are not satisfied with your stay, you should write a complaint letter to the hotel manager who usually replies to your letter and apologizes if necessary.

In formal language fewer personal pronouns are used. Therefore, correct answer is E.

According to table on page 162, the correct answer is D.

Special needs and desires do not have to be in each reservation letter, so they are optional. Correct answer is C.

Correct answer is B.

Correct answer is A.

Correct answer is A.

Correct answer is B.

Correct answer is D.

Correct answer is C.

Correct answer is E.