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İNG201U

TURİZM İÇİN INGİLİZCE I

2. Ünite
Soru 1
Which of the following is not one of the duties of a receptionist?
Soru 2
Which sentence will best complete the following dialogue? - ..............................................? - Just two nigts - Ok. We have a room avaliable for two nights.
Soru 3
When a receptionist says "we do not have any queens avaliable", what does she/he mean by the word "queen"?
Soru 4
When a receptionist asks "How many in your party?" what does she/he mean?
Soru 5
Coplete the followig sentence. If you have  ever stayed in our hotel, ..........................................
Soru 6
In a hotel, which of the following is responsible for providing advice on travel, making reservations for

various functions and events and helping guest with different problems and questions?

Soru 7
Which of the following can be an appropriate response to a guest's complaint?
Soru 8
When a receptionist say "we are booked full", what does she/he mean?
Soru 9
Which of the following can be said to a guest while she/he is checking out?
Soru 10
Which of the following defines “A small and narrow bed for one adult”?
Soru 11
Read the following dialoge between a child guest and a receptionist at the front desk and find a choice from the receptionist's response which is out of the responsibilities of a front desk person.

Child Guest: Sir, what do receptionists do?

Receptionist :Front desk staff members are responsible for "greeting guests" when they arrive, "accessing  reservation information on a computer", "taking credit card information" for deposit or payment, "showing the rooms, restaurant and other facilities" and "providing guests with room keys".

Child Guest: Oh! you have a lot of business.

Soru 12
At the front desk, a walk-in guest and a receptionist have a dialog. Read the dialog and find the best choice that completes the blank.

Walk-in Guest: Hi, I want to stay for a night, do you have an available room for me?

Receptionist: Sorry sir, unfortunately, our hotel is full, ...................................

Soru 13
A Walk-in guest and a hotel receptionist have a dialog at the front desk. Read the dialog and complete the dialog with the best option.

Receptionist: Good morning, how can I help you?

Walk-in guest: I have no reservation but I want to stay in your hotel for a night.

Receptionist: I'm sorry sir, ................................................................ .

Walk-in guest: I didn't know that, thanks.

Receptionist: You're welcome.

Soru 14
Read the following situation and complete the dialog with the best option.

A guest calls the front desk and complains about the bathroom taps.

Guest: We have no hot water in the bathroom, I several times tried to turn on the hot water but only cold water flows.

Receptionist: Oh really! Okay, now first you have to press on the red button on the right side of the taps and then turn on the tap on the right-hand side. If there is still no hot water ............................................... .

Soru 15
At the front desk, a  guest and a receptionist have a dialog. Read the dialog and find the best choice that completes the blank.

Receptionist: Good evening sir, how can I help you?

Guest: Although we have 5-day reservation, we want to leave a day earlier, so we want to pay for only 4 days. Is it possible to get our one-day stay back?

Receptionist: .................................................................................. .

Soru 16
At the front desk, a  guest and a receptionist have a dialog. Read the dialog and find the best choice that completes the blank.

Receptionist: May I help you?

Guest: What if we come back late at midnight? Do we miss the dinner?

Receptionist:........................................................................ .

Soru 17
At the front desk, a  guest and a receptionist have a dialog. Read the dialog and find the best choice that completes the blank.

Receptionist: May I help you, sir?

Guest: We would like to have a sightseeing tour for today.

Receptionist: Oh sir, all today's tour reservations were closed yesterday. 

If you ............................................, ................................... .

Soru 18
At the front desk, a guest asks about the method of payments accepted by the hotel. Read the dialog and choose the best option.

Receptionist: Hello sir and madam, may I help you?

Guest: We want to ask something about the payment method. If we pay the price in cash, ................................................................ ?

Receptionist: Unfortunately no, whether you pay in cash or with a credit card, the price is fixed.

Soru 19
Read the dialog and choose the best option.

Receptionist: Good evening. Welcome to the Starlight Inn. Can I help you?

Guest: Good evening. Yes. We should have a reservation for two adults and two children for one week. The name is Simon.

Receptionist: Yes, here it is. Mr. and Mrs. Simon. From Ankara. And will it just be the two of you and the children?

Guest: Yes. You do not charge for children, do you?

Receptionist: No. Let's see if .............................., ............................ .

Soru 20
In the hotel terminology, there are special names for the hotel staff. Which one has been described below?

A person who helps guests staying in the hotel and helps them with their problems or gives them information about all the facilities of a hotel.