TURİZM İÇİN INGİLİZCE I

Guest- Do you have any rooms for tonight?
Staff- Do you have a reservation?
Guest- I’m afraid not. We’re driving around the coast and didn’t know where we’d stop.

Staff- Let’s take a look at what we have. How many in your party?

Guest- …………

Which of the following answers would be more appropriate according to the context?

Staff- Yes, we have a buffet-style breakfast for our guests.

What does the customer want to ask?

What does this customer mean?

In a hotel who may be expected to be asked such a question?

“If I pay my room with cash,  ……………..........”

II.  Carrying guests’ luggages.

III. Helps guests settle in rooms.

IV.  Helping guests with problems.

V.   Making reservations for events.

Hangileri bir otel personeli olan ‘concierge’ nin görevlerindendir?

II. Being good at problem solving.

III.Communicating clearly.

IV. Having pleasant personality.

V.  Being good at criticizing guests.

Hangileri bir front desk (ön büro) görevlisinin sahip olması gereken özelliklerdendir?

Guest: “Hello. I would like to make a reservation for tonight.”

Ceyda: “Of course. ……………….?.....................”

Guest: My two children, my husband and myself.

Situation: You are at the front desk. Guests are walking in the front door. How do you greet them?

Complaint: “Excuse me, but my room is too cold to stay right now.”

“Rooms that next to each other but there is a connection door between these rooms.”