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"The main philosophy of total quality management (TQM) is continous change and progress

Change is divided into two categories namely planned and unplanned changes depending on the way how it emerges.

Social trends is an external factor.

Different evaluations are among the"resistance to change"  factors.

According to Kurt Lewin’s 3-step model, successful change in business basically follows unfreezing-moving-freezing steps (Smith, 2014).

TQM is not essentially a process of incremental change, It is a part of radical change.

Focusing on short-term business interests, putting teamwork and quality improvement efforts in the background.

Planning

The planning stage consists of 4 main processes namely, planning the implementation approach, identifying the projects, establishing team composition and providing team training.

Form a steering committee: A steering committee is set up to guide the change in the TQM process. This committee should consist of the chief executive officer and function managers. This committee determines the vision and objectives to be achieved via TQM practices, establishes plans and supervises progress. This committee is needed to avoid deviating from the objectives in the process of change.

It is limited to the goods and services produced in the enterprise or to production processes.

Structure

Continuous Improvement

Social Trends

Innovation

People respond to the same events with different reactions. The process of change, which is fun and exciting for some, can be scary for others.

Failed old practices of change can affect people’s attitudes and perceptions of the process of change. They should be examined before the change process is planned.

Establishing a sense of urgency

The objectives that will enable the business to reach the vision are defined.

Not trying to understand customers, ignoring customer feedback.