İŞL360U
KALİTE YÖNETİMİ
6. Ünite
Soru 1
A process has five main features (Özay, 2003). One of the features is the feature of the process to be monitored with performance criteria. Which feature is defined above?
Soru 2
The processes are classified in three main groups (Turan, 1989). Which information below about the processes is true? I. Main processes: Processes that start directly on demand from the external customers of the organization and provide a product or service to the external customer. II.Support processes: Planning the activities of all processes in line with theorganization’s objectives and regularly reviewing and reporting the performanceindicators related to them. III.Management processes: Process that consists of different areas of expertise gathered under one roof in order to ensure the most appropriate use of resources throughout the company.
Soru 3
................... is a diagram, also known as the Fishbone, used to investigate the potential and root causes of a particular problem or error. Possible causes can be determined by brainstorming with the quality improvement team. Which term is defined above?
Soru 4
Which definition below is not true?
Soru 5
Which ones are some of the practical benefits of implementing Statistical Process Control? I. Catching the variability in a process and define the causes II. Explaining the variation with statistical tools by using samples from the process III.Using and understanding some statistical tools such as histogram, Pareto chart, cause and effect diagram, and Shewhart charts IV. Catching and analyzing the patterns on process with statistical tools and interfering with them
Soru 6
Variation can change some controllable or uncontrollable factors. Which information is not true for these factors?
Soru 7
Which information is true for the reasons for preferring individual charts? I. Every unit can be measured by technologically. II. Production rate is quite low since the number of production is low. III. There is a lot of variation in production. IV. The test method is destructive.
Soru 8
Which is not true for Control Charts for Fraction Nonconforming?
Soru 9
Which information is true for Failure Mode and Effect Analysis(FMEA)? I. FMEA is a specific methodology to evaluate a system, design, process, or service for possible ways in which failures (problems, errors, risks, concerns) can occur. II. The main purpose of FMEA is to predict and prevent the known or potential problems based on the historical data of a similar product or process in the design stage. III. According to Stamatis (2003) who defines the old way and the new way of quality,elimination of waste is an old way. IV. According to Stamatis (2003) who defines the old way and the new way of quality, reduction of unreliability is a new way.
Soru 10
Which information is true for the benefits of FMEA? I. It identifies and ranks the known or potential failures. II. It improves the quality, reliability, and safety of the products or service. III. It helps increase customer satisfaction. IV. It helps select the optimal system design.
Soru 11
To which year does the origin of statistical process control (SPC) date back?
Soru 12
Which word does Cambridge Dictionary define as “a series of actions that you take in order to achieve a result”?
Soru 13
Which one is NOT one of main features of a process?
Soru 14
Which classified group of the processes is described as 'planning the activities of all processes in line with the organization’s objectives and regularly reviewing and reporting the performance indicators related to them'?
Soru 15
Which one is NOT one of the ways to eliminate non-value-added activities?
Soru 16
Of seven major quality tools for detecting and reducing the variability of process, which one is described as the graphical presentation of distribution of data?
Soru 17
Of seven major quality tools for detecting and reducing the variability of process, what is designed for frequency of detect, to indicate the place of detect?
Soru 18
Which one is NOT one of the advantages of experiments in DoE?
Soru 19
Who was the first person to describe control charts?
Soru 20
What is 'a specific methodology to evaluate a system, design, process, or service for possible ways in which failures (problems, errors, risks, concerns) can occur' called?