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KALİTE YÖNETİMİ

5. Ünite

Ana sayfa KALİTE YÖNETİMİ Ünite Sınavları 5. Ünite Sınavı

Soru 1

Which of the above are among the characteristics of accreditation?

Çözüm Açıklaması

The word “accreditation” is derived from the Latin word CREDITO, which means trust (Alstete, 2007, p. 11). The concept of accreditation can be defined in different ways according to sectoral needs and the political structure, culture, and legislative structure of a country (Grossman, Sands & Brittingham, 2010, p. 102). According to “European Co-operation for Accreditation” (EA) (EA, 2019, p.5):

http://www.european-accreditation.org.

“Accreditation provides the attestation that accredited bodies offering testing, examination, calibration, certification, inspection and verification services have the technical competence and impartiality to check the conformity of products and services with the relevant national and international standards.”

According to another definition, accreditation means that an independent accrediting body evaluates the relevant institution or organization according to the field-specific standards and/or criteria, and formally recognizes or refuses the relevant institution or organization for a certain period depending on the positive or negative decision made at the end of the process. Following the definitions given above, we can list the characteristics of accreditation as follows: Accreditation is

As also understood from the information given, the answer is E. All of the characteristics in the options are among the characteristics of accreditation.

Soru 2

Self-evaluation enables an oranization to do which of the above?

Çözüm Açıklaması

Self-evaluation is a review based on systematic concrete data that allows an organization to identify strengths and areas for improvement and to periodically measure progress. Self-evaluation provides a comprehensive, systematic and regular review of the organization’s activities and business results based on a management model (KALDER, 2019, p.7).

According to another definition, self-evaluation is a process that enables the determination of the current situation, the examination of the processes and resources, the revealing of the problems, the evaluation of the extent to which the determined targets are achieved and thus contributes to the development of the institution (MEB, 2019, p.1).

Self-evaluation enables organizations to evaluate themselves in line with established standards using a variety of methods and techniques. Thus, organizations

(MEB,2019,p.2). http://ozdegerlendirme.meb.gov.tr/dosya/Oz_Degerlendirme_Uyg.Reh.2019.pdf

As also understood from the information given, the answer is E.

Soru 3

What is the process of setting and applying certain rules with the contribution and cooperation of all parties?

Çözüm Açıklaması

Standardization is the process of setting and applying certain rules with the contribution and cooperation of all parties. In standardization applications, the basic document is the standards. The correct answer is "C".

Soru 4

Which of the following is not a benefit of quality standards?

Çözüm Açıklaması

The benefits are: Ensuring productivity in production and increasing profitability,• Increasing employee motivation,• Yielding stronger competitive power in national / international sectors,• Helping to achieve sustainability,• Facilitating the increase of market share by increasing trade volume,• Strengthening the perception of reputation for goods or services,• Helping to increase the level of quality and reliability. The correct answer is "B".

Soru 5

In which year was the TSE established?

Çözüm Açıklaması

The Turkish Standards Institute was established in 1960 in order to bring standards for all kinds of materials, products, procedures, and services. The correct answer is "B".

Soru 6

Which of the following is the right order of TSE standards formation process?

Çözüm Açıklaması

The right order is: • Proposal for a Work Program, • Review of the Proposals, • Preparation of the Standard Draft, • Review of the Standard Draft, • Acceptance of the Standard Draft by theTechnical Committee, • Publication. The correct answer is "A".

Soru 7

Which of the following develops and publishes international standards and is a non-profit organization with members from 164 countries?

Çözüm Açıklaması

International Standardization Organization (ISO), which develops and publishes international standards and to which Turkey also belongs as a member, is a non-profit organization with members from 164 countries. The correct answer is "D".

Soru 8

Which of the following is not the characteristics of accreditation?

Çözüm Açıklaması

We can list the characteristics of accreditation as follows:Accreditation is• a way to ensure quality assurance,• an independent external evaluation,• a method of obtaining a quality certificate, • a document that is not permanent and is valid for a certain period of time,• an evaluation process,• a process at the end of which an organization is decided to be accredited or not accredited, • a process where the institution and the organization must prove that they operate according to the quality criteria used in the assessment, • a process where, after receiving this document, institutions or organizations are monitored periodically, • a process where, if requested by the institutions, the accreditation process is initiated. The correct answer is "D".

Soru 9

Which of the following accredits conformity assessment activities in Turkey?

Çözüm Açıklaması

Turkish Accreditation Agencywas established by Law No. 4457 published on 4 November 1999 for accrediting conformity assessment activities in Turkey. The correct answer is "A".

Soru 10

In which year was TÜRKAK established?

Çözüm Açıklaması

Turkish Accreditation Agencywas established by Law No. 4457 published on 4 November 1999 for accrediting conformity assessment activities in Turkey. The correct answer is "B".

Soru 11

Which of the following is not one of the criteria in the Malcolm Baldrige model?

Çözüm Açıklaması

Leadership, Strategic Planning, Customer and Market Focus, Measurement, Analysis and Knowledge Management, Human Resource Focus, Process Management, Business Results. The correct answer is "E".

Soru 12

Under which heading stakeholder perceptions is grouped in the EFQM model?

Çözüm Açıklaması

Stakeholder perceptions is grouped in the EFQM model under RESULTS. The correct answer is "C".

Soru 13

Which ones above can be considered as a feature of quality?

Çözüm Açıklaması

Quality is

Soru 14

Which ones above can be considered as the reasons why quality standard are needed?

Çözüm Açıklaması

There are a number of reasons why quality standards are needed. These include homogeneity for production or use, regulatory requirements or sectoral needs. The correct option is A.

Soru 15

When was TSE founded?

Çözüm Açıklaması

A national standard is a sector-specific standard that is published by the relevant organization of a country. In Turkey, the Turkish Standards Institute (TSE) is authorized to prepare such standards. The Turkish Standards Institute was established in 1960 in order to bring standards for all kinds of materials. The correct option is B.

Soru 16

Which one below is not an international standard organization that TSE is a member of?

Çözüm Açıklaması

The international organizations that the TSE is a member of are listed below:

Soru 17

To which international organization do the above features belong?

Çözüm Açıklaması

The European Committee for Standardization (CEN) is a regional standard organization established in 1961 by the members of the European Economic Community (EEC) and EFTA (European Free Trade Area). TSE has been a full member of CEN since 2012 and CEN members have the right to participate in the work of any technical committee. TSE harmonizes the European standards published by CEN and publishes them as Turkish standards and monitors the preparation of standards through mirror committees. In some technical committees of CEN, the secretariat is carried out by the TSE. The correct option is A.

Soru 18

Which conformity assessment service is aimed for declarations of greenhouse gas emissions, such as water vapor, carbon dioxide, methane, nitrous oxide, ozone, and chlorofluorocarbons?

Çözüm Açıklaması

Accreditation is an ongoing process that guarantees the competence of accredited bodies performing conformity assessment services such as verifications that deals with declarations of greenhouse gas emissions, such as water vapor, carbon dioxide, methane, nitrous oxide, ozone, chlorofluorocarbons. The correct option is D.

Soru 19

Which ones are among the benefits of the Deming model?

Çözüm Açıklaması

There are many bene ts to be gained by the organizations by implementing the Deming model. These include consistency in product quality, continuous improvement in product quality, increase in productivity, decrease in costs, increase in sales, increase in profitability, full implementation of management and business plans, the realization of the vision, improvement of employees’ level of participation in decisions, increasing standardization, increasing motivation, increasing morale strength of employees, and the introduction of different management systems. The correct option is E.

Soru 20

Which question below is asked for the business results criteria of the Malcolm Baldrige's self-evaluation model?

Çözüm Açıklaması

The questions asked for "business results" criteria are:

The correct option is C.

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