KALİTE YÖNETİMİ

The method used in the question is the empowerment technique.

Training and mentoring method was the one used by the leader in the case.

Rectorate is using the method "Provide a sense of direction".

The principle the manager in the case applied is "Learning, education and training".

The case mentioned in the question reflects "create unity of purpose" principle.

Design review is one of the elements of the first phase of PDCA, in other words "Check".

The phase mentioned in the question is the last phase of the model, "Do".

"Self-development and empowerment" is the success factor mentioned in the question.

The implied critical success factor for developing a quality culture is "Recognition and reward".

Autocratic management refers to an approach whereby managers are mainly concerned with increasing workplace efficiency and pay little attention to people within the organization. Autocratic managers typically make decisions without obtaining input from their subordinates. Autocratic management style mainly relies on the positional power created by the managerial role.The correct answer is C.

Effective and frequent communication: Leaders keep their followers up-to-date and well-informed. Because, only by doing so, leaders can make sure that their personnel have the information required to achieve top performance. The correct answer is C.

Create unity of purpose: One of the most important roles of leaders is to generate and convey the vision and mission in a clear, accurate, and compelling manner. It is important that the vast majority of the employees need to believe in and commit to the attainment of the vision. The correct answer is B.

The phases and the elements of these phases of the PDCA Leadership Model is given below. The correct answer is E.

For the check phase of PDCA leadership model, the two elements are Total quality audit & Design review. The correct answer is D.

Organizational culture can be defined as the sum total of shared values and beliefs, knowledge and skills that help individuals understand how the organization functions.The correct answer is A.

According to Oakland (2004, p.47), organizational culture is formed by a number of elements: • Behaviors based on people interactions. • Norms resulting from working groups. • Dominant values adopted by the organization. • Rules of the game for ‘getting on’. • The climate. The correct answer B.

Participative leaders see themselves not as strict controllers and policers of behaviors and decisions, but as coaches with respect to helping subordinates make good decisions, and supporting them in taking the actions they deem necessary.The correct answer is D.

According to the figure below, the correct answer is A.

One of the most important roles of leaders is to generate and convey the vision and mission in a clear, accurate, and compelling manner. It is important that the vast majority of the employees need to believe in and commit to the attainment of the vision. The correct answer is B.