KALİTE YÖNETİMİ

Which of the following is a statement by Armand V. Feigenbaum?

I.   Quality has a relative nature.

II.  Quality is a matter of degree. 

III. Quality is perceptual.

Which of the above are among features of Quality?

Which of the below is currently the last quality management philosophy and approach?

I.   Performance

II.  Features

III. Reliability

IV.  Conformance to standard

Which of the above are among dimensions of quality?

I.   Durability

II.  Serviceability

III. Aesthetics

IV.  Perceived quality

Which of the above are among dimensions of quality?

Which dimension of quality refers to the basic usability characteristics of a product, which can usually be measured?

Which dimension of quality refers to the product, which will perform the expected function and will not malfunction within a specific period of time?

Which dimension of quality relates to measuring the length of time of a product’s lifetime?

Which dimension of quality refers to the possibility, ease and speed of getting the product serviced when it requires maintenance?

I.   Leadership

II.  Engagement of People

III. Improvement

IV.  Relationship Management

Which of the above are among Quality Management Systems Principles?

I.   Employee Empowerement

II.  Evidence-based Decision Making

III. Process Approach

IV.  Management Commitment

Which of the above are among Total Quality Management Principles?

I.   It has a relative nature.

II.  It is a matter of degree.

III. It is perceptual.

Which of the above are among features of Quality?

What is "a form of external quality assurance process under which services and operations of educational institutions or programs are evaluated by an external body (accrediting agency) to determine if applicable standards are met." called?

What is "a detail of the requirements, specifications, the various guidelines and characteristics to be able to meet its quality by the product in order to meet the purpose of the product, process or the service" called?

I.   TQM

II.  Accreditation

III. ISO 9001

IV.  Certification

Which of the above are among different frameworks of quality matters?

Which dimension of quality refers to the basic usability characteristics of a product, which can usually be measured?

Which dimension of quality relates to measuring the length of time of a product’s lifetime?

Which of the below is a subjective quality dimension that reflects the customer’s individual preference and evaluates the overall appearance of the product?

Which of the below refers to the quality dimension in which the brand, image, etc. are in the forefront?

I.   Customer Focus

II.  Employee Empowerement

III. Evidence-based Decision Making

Which of the above are among Total Quality Management Principles?