KALİTE YÖNETİMİ

I.   Quality is perceptual.

II.  Quality has a relative nature.

III. Quality is a matter of degree.

IV.  Quality is conditional.

Which of the above can be said about quality?

What is the name of the "form of external quality assurance process under which services and operations of educational institutions or programs are evaluated by an external body (accrediting agency) to determine if applicable standards are met."?

Which of the options below is currently the last quality management philosophy and approach?

Which of the terms below refers to the basic usability characteristics of a product, which can usually be measured?

Which of the terms below refers to the product, which will perform the expected function and will not malfunction within a specific period of time?

Which of the terms below relates to measuring the length of time of a product’s lifetime?

Which of the terms below refers to the possibility, ease and speed of getting the product serviced when it requires maintenance?

Which of the terms below is a subjective quality dimension that reflects the customer’s individual preference and evaluates the overall appearance of the product?

Which one of the quality management principles below means the understanding and implementation regarding the customers’ present and future needs and requirements about the product/service to satisfy customer expectations?

Which one of the quality management principles below emphasizes the importance of the employee participation to the quality improvement efforts to achieve the organization’s vision and goals?

Which of the following describes quality as fitness for purpose/mission?

Which of the following is one of the eight dimensions for quality proposed by Garvin (1987)?

Which of the following quality management principles emphasizes employee participation?

Which of the following is one of the key principles of total quality management?

Which of the following is one of the steps of the quality assurance system?

Which of the following is one of the basic principles of Total Quality Management?

Which of the following is not one of The Deming Cycle's steps?

Which of the following is one of Deming's Seven Deadly Diseases?

Which of the following is one of Deming’s Fourteen Points?

Who among the following developed Strategic Quality Management (SQM) approach?