İŞL360U
KALİTE YÖNETİMİ
1. Ünite
Soru 1
Which of the following is the user-based definition of quality?
Soru 2
What refers to an approach to doing business that attempts to maximize the competitiveness of an organization through the continual improvement of the quality of its products, services, people, processes, and environments?
Soru 3
Which of the following is not one of the quality frameworks?
Soru 4
What refers to the basic usability characteristics of a product, in terms of dimensions of quality?
Soru 5
Which of the following means the understanding and implementation regarding the customers’ present and future needs and requirements about the product/service to satisfy customer expectations?
Soru 6
Which of the following is not one of the key principles of TQM?
Soru 7
Which of the followings are the features of the businesses, which practice total quality management principles?
I. A total commitment to continually increasing value for stakeholders, especially customers, investors and employees.
II. A firm understanding that quality is defined by customers, not the company.
III. A commitment to leading people with a bias for continuous improvement and communication.
IV. A commitment to fundamental improvement through knowledge, skills, problem solving, and teamwork.
V. A commitment to fast-paced, constant learning, and an ability to respond quickly to changes in the competitive environment.
Soru 8
What is the final stage in development of quality management?
Soru 9
Which one is not one of the basic principles of Total Quality Management?
Soru 10
Who made PDCA cycle popular ?
Soru 11
Which of the following is not one of the features of quality?
Soru 12
Which of the following perpectives on quality definitions is correct?
Soru 13
____________ is a form of external quality assurance process under which services and operations of educational institutions or programs are evaluated by an external body to determine if applicable standards are met.
Which of the following completes the sentence above?
Soru 14
__________ refers to the product, which will perform the expected function and will not malfunction within a specific period of time.
Which of the following completes the sentence above?
Soru 15
Which of the following is not among the quality management principles?
Soru 16
Which of the following scientist-their contribution matchings is correct?
Soru 17
When did NASA create quality system requirements for its suppliers?
Soru 18
Who invented this cycle?
Soru 19
How many points are there in Demings manifesto?
Soru 20
Whose contibution is Zero Defect?