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KALİTE YÖNETİMİ - Deneme Sınavı - 15

Dönem Sonu Sınavı 48779
Soru 1
Which of the following questions do ethics try to answer?

I. What action it is right (or wrong) to take

II. What kind of person it is right (or wrong) to be

III. In what kind of a world it is right (or wrong) to live

Soru 2
What refers to a set of policies, rules, directives, and procedures set by management for all major transactions to guide employees to successfully perform their jobs?
Soru 3
Which of the followings are the benefits of quality standards?

I. Ensuring productivity in production and increasing profitability

II. Increasing employee motivation

III. Helping to achieve sustainability

IV. Helping to increase the level of quality and reliability

Soru 4
What does ISO stand for?
Soru 5
How many work programs does TSE have?
Soru 6
Which order is true for TSE standard formation process?

1. Proposal for a work program

2. Review of the proposals

3. Preparation of the standard draft

4. Review of the standard draft

5. Acceptance of the standard draft by the technical committee

6. Publication

Soru 7
When were ISO 9000 Quality Management Standards first published?
Soru 8
Which of the following is included in certification of persons in accreditation process ?
Soru 9
Which one is not a self-evaluation objective in the institutions?
Soru 10
Which question does Process Management answer in Malcolm Baldrige Model’s self-evaluation criteria?
Soru 11
Which one is a criterion of direction?
Soru 12
A process has five main features (Özay, 2003). One of the features is the feature of the process to be monitored with performance criteria. Which feature is defined above?
Soru 13
The processes are classified in three main groups (Turan, 1989). Which information below about the processes is true?                                             I. Main processes: Processes that start directly on demand from the external customers of the organization and provide a product or service to the external customer.                                                                            II.Support processes: Planning the activities of all processes in line with theorganization’s objectives and regularly reviewing and reporting the performanceindicators related to them.                                              III.Management processes: Process that consists of different areas of expertise gathered under one roof in order to ensure the most appropriate use of resources throughout the company.
Soru 14
................... is a diagram, also known as the Fishbone, used to investigate the potential and root causes of a particular problem or error. Possible causes can be determined by brainstorming with the quality improvement team.                                                                                          Which term is defined above?
Soru 15
Which of the following types of training provides foundation skills that new employees may lack?
Soru 16
Which of the statements above related to the concepts of quality and standard are correct?
Soru 17
Which of the above are the features that the standards used for production and/or service delivery in enterprises should have?
Soru 18
Which of the statements above related to standards are correct?
Soru 19
Which of the statements above related to standardization and quality standards are correct?
Soru 20
Which of the above are the benefits of defining quality standards and producing according to these standards?