KALİTE YÖNETİMİ - Deneme Sınavı - 1

According to Kurt Lewin’s 3-step model, successful change in business basically follows unfreezing-moving-freezing steps (Smith, 2014).

Self-interest, Low tolerance, Misunderstandings, Different evaluations are all reasons for resistance to change.

In order for TQM to be applied successfully in the businesses, preparation, planning, and execution stages must be carried out successfully.

Team activation and direction is a stage in the EXECUTION step of the implementation process of total quality management?

Managerial Barriers:
• Not to examine the practices of other businesses.
• Not to plan the quality process.
• Not to insist on the process of change.
• Not to allocate sufficient resources for TQM applications.
• Not using effective quality measurement techniques.
• Not to determine the type of training required for each job and person.
• Changing business objectives frequently.
• Focusing on short-term business interests, putting teamwork and quality improvement efforts in the background.
• Ignoring subordinates’ participation

Philosophical Barriers:
• Not trying to understand customers, ignoring customer feedback.
• Not being able to create an organizational culture that enables everyone to participate.

Employees, Business age, scale, and performance, management and leadership style are business characteristics affecting the TQM practices.