KALİTE YÖNETİMİ - Deneme Sınavı - 9

The correct choice is D.

The correct choice is B.

The correct choice is E.

The correct choice is B.

The correct choice is A.

The correct choice is C.

The correct choice is B.

The correct choice is D.

Quality has a relative nature. Quality is a matter of degree. Quality is perceptual,
conditional and a somewhat subjective attribute of a product or service.

Accreditation, Accreditation is a form of external quality assurance process under which services and operations of educational institutions or programs are evaluated by an external body (accrediting agency) to determine if applicable
standards are met.

Reliability: Refers to the product, which will perform the expected function and will not malfunction within a specific period of time.

The requirements described in ISO 9001 is based on the quality management principles that are (ISO 9001:2015: Quality management systems Requirements):
1. Customer focus,
2. Leadership,
3. Engagement of people,
4. Process approach,
5. Improvement,
6. Evidence-based decision making,
7. Relationship management.

These scientists and their contributions are listed below (Aktan, 1999, pp. 3-4):
• Kaoru Ishikawa (Quality Circles and Cause Effect Analysis)
• Genichi Taguchi (Statistical Experiment Design and Quality Loss Function)
• Taachi Ohna (Production Just in Time)
• Masaaki Imai (Continuous Improvement)

In 1960s, NASA created quality system requirements for its suppliers.

There are 14 points in a manifesto in which Deming places a number of duties and responsibilities for the transformation of the American industry.

Zero Defect, which is considered Crosby’s biggest contribution to the TQM, is one of the four requirements of quality.

There are six steps in doing a job analysis of a job, as follows (Dessler, 2017: 98-100):
Step 1: Decide how to gather information.
Step 2: Review relevant background information about the job.
Step 3: Select representative positions
Step 4: Actually analyze the job
Step 5: Verify the job analysis information with the worker performing the job and with his or her immediate supervisor.

Job enrichment attempts to motivate employees by giving them more authority or independence for organizing their work and solving problems.