KALİTE YÖNETİMİ - Deneme Sınavı - 8

The correct choice is A.

The correct choice is D.

Internal recruitment has several advantages. First, there is no substitute for knowing a candidate’s strengths and weaknesses, after working with her for some time. Second, morale and engagement mayrise if employees see promotions as rewards for loyalty and competence. Third, inside candidates should require less orientation and (perhaps) training than outsiders. Finally, some apparent “stars” hired from outside may turn out to have excelled more because of the firm they came from than from their skills.

The correct choice is C.

Providing a sense of direction is one of the techniques.

The correct choice is D.

The correct choice is D.

The correct choice is D.

The correct choice is C.

External recruitment orients to the candidates that are not employed by the organization. There are many sources of external candidates (Noe et al.,
2016: 149-155).
1) Direct applicants and referrals
2) Online recruitment 
3) Advertisements in newspapers and magazines
4) Public employment agencies 
5) Private employment agencies  
6) Executive search firms (headhunters) 
7) Universities and vocational schools

The selection process has the following steps (Mondy & Martocchio, 2016: 157-175):
1) Initial screening
2) Using selection tests
3) Interview

4) Pre-employment screening and background
checks
5) Selection decision
6) Medical examination
7) Notification of candidates

There are four types of training: legally required, basic and remedial skills, job and technical, and soft skills training. Legally required training complies with various mandated legal requirements (e.g., safety compliance, driving skills, and industry-specific requirements), and it is given to all employees upon hire along with periodic refreshers. Basic and remedial skills training provides foundation skills that new employees may lack (e.g., MS Excel, foreign language proficiency, and core mathematics). Job and technical training enables employees to perform their jobs better (e.g., customer service, quality procedures, and product details). Finally, soft skills training improves organizational working relationships (e.g., interpersonal communication, team relationships, and problem-solving) and the organization’s culture.

Vestibule training requires trainees to learn on the actual or simulated equipment but are trained off the job.

The recentness effect occurs when managers rate employees based on their most recent encounter with them or their most current knowledge of their performance.

The most common methods of performance-based pay are as follows (Child, 2015: 194-204):
• Output incentive schemes 
• Merit rating
• Gain sharing 
• Under profit sharing

The cross-functional team is the work team composed of individuals from various specialties.

The correct choice is C.

The correct choice is B.

Recognition and reward is one of the five factors, not reward and punishment.

The correct choice is D.

They are all features of quality.

Accreditation is a form of external quality assurance process under which services and operations of educational institutions or programs are evaluated by an external body (accrediting agency) to determine if applicable standards are met.