KALİTE YÖNETİMİ - Deneme Sınavı - 7

TQM is currently the last quality management philosophy and approach.

Performance: Refers to the basic usability characteristics of a product, which can usually be measured.

Reliability: Refers to the product, which will perform the expected function and will not malfunction within a specific period of time.

Durability: It relates to measuring the length of time of a product’s lifetime.

Serviceability: Refers to the possibility, ease and speed of getting the product serviced when it requires maintenance.

Aesthetics: It is a subjective quality dimension that reflects the customer’s individual preference and evaluates the overall appearance of the product.

Customer focus means the understanding and implementation regarding the customers’ present and future needs and requirements about the product/service to satisfy customer expectations.

Engagement of people emphasizes the importance of the employee participation to the quality improvement efforts to achieve the organization’s vision and goals.

These are the steps in doing a job analysis of a job:

Step 1: Decide how to gather information.

Step 2: Review relevant background information about the job.

Step 3: Select representative positions.

Step 4: Actually analyze the job

Step 5: Verify the job analysis information with the worker performing the job and with his or her immediate supervisor.

The job description is a document that provides information about the essential tasks, duties, responsibilities, types of equipment or tools used, and working conditions of the job. Information obtained through job analysis is crucial to the development of job descriptions. They should provide brief statements of what employees are expected to do on the job, how they do it, and the conditions under which the duties are performed.