KALİTE YÖNETİMİ - Deneme Sınavı - 5

Aligning personnel with the vision: Simply conveying the vision to the personnel is not sufficient. True leaders help their followers to see why the vision is commendable and worthy of their commitment.

Provide a sense of direction: Leaders make sure that their followers know where the organization is trying to go and what the organization is trying to achieve. This is possible only through a solid understanding of the vision and mission of the organization.

Effective and frequent communication: Leaders keep their followers up-to-date and well-informed. Because, only by doing so, leaders can make sure that their personnel have the information required to achieve top performance.

Empowerment: Leaders empower their personnel to do the jobs they were hired to do by (1) identifying the parameters within which they may make unilateral decisions, (2) involving them in the decision-making process, (3) encouraging them to think critically and creatively to find ways to continually improve quality, cost, and service, (4) encouraging them to take the initiative to solve problems, and (5) treating mistakes as learning opportunities.

Training and mentoring: Leaders devote themselves to the development of their personnel through solid mentoring and training. Problems are seen as learning opportunities and weaknesses are seen as a target for improvement.

Providing goals and measurement
Evidence of top management commitment
Self-development and empowerment
Participation for inspiring action
Recognition and reward