KALİTE YÖNETİMİ - Deneme Sınavı - 4

In a cosmetic company, a personnel made a calculation error in a report. Luckily, the leader realized the error and asked him to correct the mistake. Also he wanted that personnel to realize why exactly he/she did such an error and to establish a crosscheck system which will avoid such errors for the next reports. Which method is the one the leader used to inspire?

A leader asks the personnel to attend a workshop for marketing to figure out and design the best way to convince a particular customer on choosing their company that has been doubtful for so long and needed to be convinced. In this case which technique was used by the leader for inspring the personnel?

Which method of inspiration is used when a rectorate of a university sends an email describing the vision and the mission of the university to all the academic staff?

One of the project team members in an engineering company did not follow the conventional bureaucratic order to fulfil a duty and the manager organised a meeting for an open debate among the personnel to discuss that behaviour. Which of the following principle of leadership for quality is used in the mentioned case?

In the event of a rectorate asking for feedback from academic staff about the most recent version of the mission and vision of the university, which principle of leadership for quality is carried out?

Which of the following elements belongs to the first phase of PDCA leadership model?

When the quality plan is communicated to everyone concerned in the organization, which phase of the PDCA leadership model is being implemented?

Employees set their own goals in a particular project and monitor their own results by themselves. In the present case, which critical success factor for developing a quality culture is being fulfilled?

In an insurance company, an employee is getting a promotion due to the superior performance on improving the quality of the counseling service (s)he provides. In the mentioned case, which critical success factor for developing a quality culture is being carried out?

Which of the following has the most important influence on the ethical behavior of the personnel?

"Some of the differences leading unethical behaviour may derive from country’s governance system. .................... countries tend to be less transparent and have a higher degree of corruption than ............... countries."

Which of the following terms refers to "deontology"?

"....... is the revealing wrongdoings in an organization to the public or to management of the organization." 

Which of the following is the correct term to fill in the blank above?

Which of the following is a personality variable that influence an individual’s actions according to his or her beliefs about what is right or wrong?

Imagine a doctor having a patient with a disease in the last stage. Treating seems too much likely to cause pain and discomfort to the patient without any benefit. But the family of the dying patient insists on. Which term defines the ethical case the doctor going through?

By requiring a firm think through all of its practices, processes, and operations, TQM highlights which of the following statements?

What has been suggested to be most and particularly necessary for the business to take advantage of CSR not only for marketing purposes but also in other areas of interest?

Considering the overlapping nature of responsibilities in CSR, which of the following characteristics of the overlapping domains depicts the business actions that are not considered ethical and have no direct or indirect economic benefit?

I.   Quality has a relative nature.

II.  Quality is a matter of degree. 

III. Quality is perceptual.

Which of the above are among features of Quality?

Which of the below is currently the last quality management philosophy and approach?