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KALİTE YÖNETİMİ - Deneme Sınavı - 12

Ara Sınav 48767
Soru 1
Which of the following is the user-based definition of quality?
Soru 2
What refers to an approach to doing business that attempts to maximize the competitiveness of an organization through the continual improvement of the quality of its products, services, people, processes, and environments?
Soru 3
Which of the following is not one of the quality frameworks?
Soru 4
What refers to the basic usability characteristics of a product, in terms of dimensions of quality?
Soru 5
Which of the following means the understanding and implementation regarding the customers’ present and future needs and requirements about the product/service to satisfy customer expectations?
Soru 6
Which of the following is not one of the key principles of TQM?
Soru 7
Which of the followings are the features of the businesses, which practice total quality management principles?

I. A total commitment to continually increasing value for stakeholders, especially customers, investors and employees.

II. A firm understanding that quality is defined by customers, not the company.

III. A commitment to leading people with a bias for continuous improvement and communication.

IV. A commitment to fundamental improvement through knowledge, skills, problem solving, and teamwork.

V. A commitment to fast-paced, constant learning, and an ability to respond quickly to changes in the competitive environment.

Soru 8
What is the final stage in development of quality management?
Soru 9
Which one is not one of the basic principles of Total Quality Management?
Soru 10
Who made PDCA cycle popular ?
Soru 11
What can be defined as the principles, norms, and standards of conduct governing an individual or group?
Soru 12
___________, the belief that there are no absolute principles or standards, no objective truth, and no objective reality.

Which word can best complete the blank in the sentence?

Soru 13
What refers to revealing wrongdoings in an organization to the public or to management of the organization?
Soru 14
Which of the following principles are used as ethical codes focused on quality?

I. Institute training on the job.

II. Adopt and institute leadership.

III. Break down barriers between staff areas.

IV. Drive out fear.

V. Eliminate numerical quotas for the workforce and numerical goals for management.

Soru 15
Which one is not an exemplary code of ethics developed by Stimson?
Soru 16
Which of the following are the examples how TQM can foster ethical behavior within organizations?

I. QM leads to clear communication of commitments and goals.

II. QM fosters the development of good listening skills.

III. TQM leads to early identification of problematic behavior.

IV. TQM promotes honesty and fair dealing.

V. QM highlights the ethical dimension of production.

Soru 17
What refers to the idea that firms have obligations to society beyond their economic obligations to owners or stockholders and also beyond those prescribed by law or contract?
Soru 18
Which one is not among the most common CSR practices?
Soru 19
Which one is not one of the type of responsibilities in CSR?
Soru 20
In which of the following job analysis steps  assembler’s job is analysed?