KALİTE YÖNETİMİ - Deneme Sınavı - 1

What is the name of the principles, norms, and standards of conduct governing an individual or group?

What is the name of ‘‘behavior that is consistent with the principles, norms, and standards of business practice that have been agreed upon by the society’’?

What is focusing on consequences often referred to as?

What is the name of the belief that there are no absolute principles or standards, no objective truth, and no objective reality?

Which term refers to moral philosophies that center on the rights of individuals and the intentions associated with a particular behavior?

What is focusing on the character of the person involved in the decision or action called?

What is "a problem or issue that confronts a person, group, or organization and that requires a decision or choice among competing claims and interests, all of which may be unethical" called?

Which term means revealing wrongdoings in an organization to the public or to management of the organization?

I.   It has a relative nature.

II.  It is a matter of degree.

III. It is perceptual.

Which of the above are among features of Quality?

What is "a form of external quality assurance process under which services and operations of educational institutions or programs are evaluated by an external body (accrediting agency) to determine if applicable standards are met." called?

What is "a detail of the requirements, specifications, the various guidelines and characteristics to be able to meet its quality by the product in order to meet the purpose of the product, process or the service" called?

I.   TQM

II.  Accreditation

III. ISO 9001

IV.  Certification

Which of the above are among different frameworks of quality matters?

Which dimension of quality refers to the basic usability characteristics of a product, which can usually be measured?

Which dimension of quality relates to measuring the length of time of a product’s lifetime?

Which of the below is a subjective quality dimension that reflects the customer’s individual preference and evaluates the overall appearance of the product?

Which of the below refers to the quality dimension in which the brand, image, etc. are in the forefront?

I.   Customer Focus

II.  Employee Empowerement

III. Evidence-based Decision Making

Which of the above are among Total Quality Management Principles?

I.   Continous Improvement

II.  Management Commitment

III. Process Approach

Which of the above are among Total Quality Management Principles?